JR Writes...

My CD with NetBank was transferred to ING Direct and I did not login online to verify the account. I received a statement from them saying that they are auto renewing my CD. Now, I found out that since I did not login online (I did talk to them about 8 months back on the phone), the money was withdrawn and sent to FDIC. Its a whole new battle to get the money back from FDIC. There was no email or paper mail from ING Direct informing me about what they were going to do. Very poor customer service from ING Direct. Any ideas on how I should proceed?